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An easier way to view items Assigned To Me.
Recently, I’ve been using MHelpdesk Mobile on my iPad a lot. In fact, I’ve been using it more than the desktop version. One reason I prefer the mobile version over the desktop version is because the...
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Letting customers submit their own tickets.
A couple weeks ago, I was working with author and entrepreneur Lisa at Call That Girl. Lisa owns three successful PC Repair Shops spanning multiple cities. At the time, each office was getting swamped...
View ArticleReduce Non-Billable Work: Part 1
I wanted to follow-up on a post about reducing non-billable work with online request forms. Letting customers fill-out forms in advance is one way to solve the problem. But here is another tip. Stop...
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Upload Your Logo
Uploading a logo is cool because it makes you look more professional. By branding your estimates, invoices, and service tickets, you are telling your clients that you are serious. Upload a logo now...
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Quick tips to track your unpaid invoices
Instantly see who owes you money Mhelpdesk makes it faster and easier to get paid for the work you do. But what about finding out who still owes you money? Every invoice is automatically tracked until...
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Save a crap load of clicks by automatically assigning tickets to a tech!
As you already know, we drink our own Kool-Aid at Mhelpdesk. This morning I was creating service tickets for Dave, our mobile app developer. We are in the test phase for v2 of our mobile app so there...
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A Road Warrior’s Guide to Keeping the Mobile Office Organized
It’s the daily grind. You’re in your office. Then you’re in your truck to go to a work site. Then you’re in your office again, to pick up something you need. Then you’re in your truck driving back to...
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Tip of the week: Simplify invoicing with the combine tool
Send one invoice out for multiple jobs by using the “combine” tool. For customers who have multiple invoices and work orders open in your account, utilize the “combine” tool to simplify invoicing....
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5 Tips for Managing a Mobile Team
Congratulations; you’re running a business. Maybe you started out solo, maybe you bought a going concern, but you’re now at the head of an actual corporation, with team workers out on calls and in and...
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Truck That! You Won’t Believe What Your Truck Can Do
Let me tell you what your truck can do: it can make or break a sale, that’s what it can do. What, you were expecting Buzzfeed? The appearance and condition of your truck is more important to your...
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Logos, letterheads, and the Fable of the Marketing Fairy
In your marketing arsenal, you may have a Howitzer (like a #1 spot on Google) or you may have a pellet gun (EDDM). You may even just have a big rock (your logo in Sharpie on a tee shirt). But if...
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Laser-Targeting Neighborhoods With Facebook Ads
How much money have you poured into EDDM, door hangers, brochures, newspaper ads, and god knows what else (although truck wraps are always a good investment) without seeing the returns that justify...
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Learn from the Best: 5 Awesome HVAC Websites
Got a website? That’s good, but it isn’t necessarily good enough. Everyone’s got one now, and customers will be able to find a nice fat list of them if they go looking for some HVAC services in their...
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Branding for Beginners
You’re in business. You work hard. You want to be known for the great job you do, but you don’t want to go all “corporate.” How do you balance the pressure to be a “Brand” and the urge to be an...
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The Mobile Office
It’s the daily grind. You’re in your office. Then you’re in your truck to go to a work site. Then you’re in your office again, to pick up something you need. Then you’re in your truck driving back to...
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Picture This: Free Images from the Web
You’re good people. You try to do the right thing. And you want to create a vibrant, attractive website that will keep people coming back. And you’re not heir to a king’s ransom in clip art, either....
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5 Plumbing Websites That Put a Shine on the Grime
Plumbing is dirty work, but that’s no excuse for a sloppy website. Like any other professional, you’re expected to have a snazzy online presence even if your work isn’t related to technology at all....
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Rule the Internet!!! Or at least don’t let it rule you!
You love your work, and that’s great. But we know there’s something else you love. Always on your mind, nibbling away at your attention span, constantly, constantly begging for attention. The...
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Winter is Coming: Find the Customers NOW Before They Hibernate
As summer winds down, orchards are picked clean, and the first leaves start to fall, your customers will begin to spend more time indoors. Fall and Winter are exactly why indoors was invented, after...
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5 Computer Repair Websites that Are Better than Yours
If you’re in the computer repair business, your customers are going to be holding your website to a higher standard. You’re going to want to meet every basic expectation that customers have for a...
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